MAGPIE-AI Platform

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MAGPIE-AI Platform

MAGPIE-AI platform is a technology platform that uses artificial intelligence and machine learning algorithms to automate and optimize various business processes, such as customer service, sales, and marketing.

MAGPIE-AI is the application of machine learning (ML) and data science to IT operations problems. MAGPIE-AI platforms combine big data and ML functionality to enhance and partially replace all primary IT operations functions, including availability and performance monitoring, event correlation and analysis, and IT service management and automation. MAGPIE-AI platforms consume and analyze the ever-increasing volume, variety and velocity of data generated by IT and present it in a useful way.

Here are some points related to
the MAGPIE-AI platform

  • 01.Natural language processing

    The platform uses natural language processing to understand and respond to customer inquiries and support tickets.

  • 02.Predictive analytics

    MAGPIE-AI platform utilizes predictive analytics to analyze customer data and behavior, identify patterns, and make recommendations to improve customer experience.

  • 03. Chatbots

    The platform features chatbots that can automate customer interactions, provide support, and handle simple inquiries.

  • 04. Integration

    MAGPIE-AI platform can be integrated with various business systems, including CRM, ERP, and marketing automation software, to streamline operations and improve efficiency.

  • 05. Customization

    The platform can be customized to meet the unique needs of a business, including branding, workflows, and data requirements.

Features Highlights

Near Real Time Reports/Dashboards

Near real-time reports/dashboards refer to the ability to view and analyze data in near-real-time or with a very short delay, often in seconds or minutes.

Enable Transparency and build ML based Knowledge Base

Near real-time reports/dashboards refer to the ability to view and analyze data in near-real-time or with a very short delay, often in seconds or minutes.

Zero-touch Operations

Zero-touch operations (ZTO) is a method of automating IT operations, where the entire process is automated, and human intervention is not required. The goal of ZTO is to streamline operations, and reduce costs.

RCA and Possible Solutions

RCA (Root Cause Analysis) is a process used to identify the underlying cause of an issue or problem in a system or process. Once the root cause is identified, possible solutions can be developed and implemented to address the issue.

Derived & Defined Actionable

Derived actionable refers to insights or recommendations that are generated from data analysis and provide a clear course of action for a business or organization. These insights are often derived from complex data sets using statistical or machine learning techniques.

Self healing of defined incidents

Self-healing of defined incidents refers to the ability of an IT system to automatically identify, diagnose, and resolve incidents without human intervention.

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